Refund policy

Return & Refund Policy

Last updated: March 1, 2025


Before completing your purchase, we kindly ask that you read our return & refund policy carefully.


1- Return, Exchange, and Refund Policy

Please note that we do not accept return, exchange, or refund on our products. Once an order is confirmed and shipped, it is considered final. We strongly encourage you to double-check your order before proceeding with your purchase.


2- Exceptions

In certain exceptional cases, we may consider an alternative solution. These exceptions may include:

  • Defective or damaged products: If you receive a defective or damaged product, please contact us as soon as you receive your order. Depending on the issue, we may offer an exchange or a refund. We will ask you to provide photos of the damaged or defective item to assess the situation.
  • Our mistake: If an error occurs on our part (e.g., sending the wrong product), we will take full responsibility and send you the correct item at no additional cost.

3- Order Cancellation

Once your order has been confirmed and shipped, it cannot be canceled. We strongly recommend reviewing your order carefully before finalizing the purchase.


4- Process for Damaged or Defective Item

If you receive a damaged or defective product, please follow these steps to contact us:

  • Contact us: Send us a message through our contact form. Be sure to include your order number and a description of the issue.
  • Review: Our team will review your request and provide you with instructions on what to do next.
  • Resolution: Based on the situation, we may offer a replacement, a partial refund, or another appropriate solution.

5- Responsibility

We are not responsible for errors made by the customer when placing an order (e.g., incorrect address, wrong product selection, etc.). It is the customer’s responsibility to verify all order details before completing the purchase.


6- Additional Information

If you have any further questions about our return & refund policy or need assistance with a product you’ve purchased, feel free to contact us using the contact form.