Shipping policy
At D2O, we are committed to providing a fast and pleasant online shopping experience. To ensure optimal delivery service, we have implemented the following policy.
Locations and Delivery Times
We currently deliver our products only within Canada. Delivery times may vary depending on your location. With standard shipping, you should receive your order within 3 to 5 business days, depending on your exact location.
Orders are processed within 1 to 2 business days after your order is received. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Fees
Shipping fees depend on your location and the total amount of your order (before taxes and after discounts):
Quebec and Ontario
- $19.97 and under: $13
- Between $19.98 and $44.99: $6
- $45 and over: Free shipping
Other Canadian provinces
- $44.99 and under: $15
- $45 and over: Free shipping
Shipping fees will be calculated at checkout before payment.
Order Tracking
As soon as your order is shipped, you will receive a tracking number by email. You can use this number to track your package on the carrier's website.
Shipping Address
Please ensure that the shipping address provided at checkout is accurate. We cannot be held responsible for address errors or packages sent to the wrong address.
Returns and Exchanges
For more information about returns and exchanges, please refer to our Return & Refund Policy available on our website.
Questions
If you have any questions about delivery or need assistance, feel free to contact us by filling out the contact form.
Thank you for choosing D2O for your toilet odor shield products.